Code of Ethics


 

Our certified service center subscribe to these business practices:
  • To perform high-quality repair at a fair price.

  • To give the customer a price estimate for work to be performed.

  • To use only proven high-quality merchandise.

  • To employ the best skilled technicians obtainable.

  • To furnish an itemized invoice. Replaced parts may be inspected upon request.

  • To have a sense of personal obligation to each individual customer.

  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.

  • To furnish or post copies of any warranties covering parts or services.

  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

  • To follow state regulations.

  • To notify the customer if appointments or completion promises cannot be kept.

  • To exercise reasonable care for the customer’s property while in our possession.

  • To maintain a system for fair settlement of customer’s concerns